Roy Lilley: Dealing With Difficult People
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Жанр : Kogan Page
Издательство : Kogan Page
Год издания : 2010
Аннотация:
Looks at individual behaviour, what drives it and how to cope with it. This title covers different angles including: recognizing the seven types of difficult person, what conflict is and how to handle it, handling aggressive people, motivating lazy colleagues, and dealing with difficult customers and handling complaints.