Wellemin John H.: Successful Customer Care in a Week
Скачать книгу (размер 646 Kb , формат fb2, страниц 128) Аннотация: The ability to look after your customers is crucial to anyone who wants to advance their career. Written by John Wellemin, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back. The highly motivational 'in a week' structure of the book provides seven…