Pat Wellington: Effective Customer Care
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Жанр : Kogan Page
Издательство : Kogan Page
Год издания : 2010
Аннотация:
A guide to creating effective customer service. It covers various aspects of the customer care process including how to: understand what the customer wants, not what you think they want; stop losing business and gain market share; and, get a better level of service from internal customers and build long term relationships with customers.