Barry Tomalin: International English for Call Centres
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Жанр : Macmillan Publishers
Издательство : Macmillan Publishers
Год издания : 2011
Аннотация:
Written in a lively and personal style, Internation English for Call Centres uses examples from real-life situations to illustrate the communication problems experienced by UK customers and overseas call centre staff. The authors offer solutions, detailed advice and resources to improve English language skills and knowledge of life in the UK.